Refund & Returns Policy

1 Overview

Welcome to Skybreeze Hospitality Private Limited (“Skybreeze”, “we”, “our”, or “us”). This Refund & Returns Policy explains how cancellations, refunds, and booking changes are handled for bookings made through our website or sales team.

Our goal is to keep the policy fair, clear, and easy to understand for all guests and members. By confirming a booking with us, you agree to the terms described on this page.

2 Cancellation Terms

Refund eligibility depends on when the cancellation request is received before the check-in or travel date.

• More than 21 days before check-in: eligible for a full refund, subject to deductions for payment gateway charges if applicable.
• 14 to 21 days before check-in: eligible for a 75% refund of the amount paid.
• 7 to 13 days before check-in: eligible for a 50% refund of the amount paid.
• Less than 7 days before check-in: no refund will be issued.
• No-show, early departure, or unused nights are non-refundable.

3 Refund Eligibility

Refunds may be approved only when the booking meets one of the conditions below.

4 Non-Refundable Cases

The following situations are generally not eligible for a refund:

• Bookings confirmed using promotional, discounted, or limited-time offers.
• Advance booking deposits marked as non-refundable at the time of payment.
• Services already availed, partially used, or consumed.
• Special event packages, holiday packages, and festive season bookings.
• Refund requests made after the permitted cancellation period.

5 Refund Process

To request a refund, please follow these steps:

• Email our support team with your booking ID, guest name, contact number, and reason for cancellation.
• Attach your booking confirmation and payment receipt for verification.
• Our team will review the request and confirm whether the booking qualifies for a refund.
• If approved, the refund will be initiated to the original payment method only.

Refunds will not be transferred to a different bank account, card, or wallet unless required by the payment processor.

6 Processing Time

Approved refunds are typically processed within 7 to 10 business days after confirmation. However, bank or card settlement time may vary depending on the payment method used.

If the refund does not appear in your account after the expected time, first check with your bank or payment provider. If the issue continues, contact our support team for assistance.

7 Date Changes

In some cases, bookings may be rescheduled instead of cancelled. Date changes are subject to availability and rate differences at the time of the new booking request.

Requests for date changes must be made at least 14 days before the original check-in date. Any change approval will be at the discretion of Skybreeze Hospitality.

8 Contact Us

If you have any questions about this policy or want to request a cancellation or refund, contact us using the details below.