Privacy Policy

1 Introduction

Welcome to Skybreeze Hospitality Private Limited ("Skybreeze", "we", "our", or "us"). We are a registered hospitality and holiday membership company headquartered at G-67, Patel Nagar – III, Ghaziabad – 201001, Uttar Pradesh, India.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skybreezeindia.com, use our services, or become a member of our holiday club.

This policy is in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and applicable rules thereunder. By accessing our website or availing our services, you consent to the terms of this Privacy Policy.

2 Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

A. Personal Information You Provide

• Full name, date of birth, and identity proof (Aadhaar, PAN, Passport)
• Contact details — phone number, email address, residential address
• Membership application details and nominee information
• Holiday booking preferences — destination, travel dates, room type, number of guests
• Payment information (processed securely via third-party gateways)
• Feedback, complaints, and correspondence with our team

B. Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, links clicked
• Referring URLs and search terms used to find us
• Cookies and similar tracking technologies (see Section 6)

C. Information from Third Parties

• Payment confirmation data from PayU, Razorpay, or bank gateways
• Social media profile data if you connect via Facebook/Instagram login
• Referral information from our existing member network

3 How We Use Your Information

We use the information we collect for the following lawful purposes:

• Membership Management: Processing your membership application, issuing membership certificates, and managing your account in our member portal.
• Holiday Booking: Confirming reservations, issuing booking vouchers, and coordinating your stay at partner resorts and hotels.
• Communication: Sending booking confirmations, payment receipts, account updates, reminders for AMC renewals, and important policy notices.
• Customer Support: Responding to your queries, resolving complaints, and providing after-sales assistance.
• Marketing & Promotions: Sending newsletters, special holiday offers, and promotional content — only with your consent and with an easy opt-out option.
• Legal Compliance: Maintaining records for GST, income tax, and other statutory compliance under Indian law.
• Website Improvement: Analysing usage patterns to improve our website experience, booking interface, and services.
• Fraud Prevention: Detecting, preventing, and addressing fraudulent activity and security incidents.

4 Sharing of Information

We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following circumstances:

A. With Partner Resorts & Hotels

When you make a booking, your name, contact number, and stay details are shared with the respective partner property to facilitate your check-in and accommodation.

B. With Payment Processors

Your payment details are shared with secure, RBI-authorised payment gateways (PayU, Razorpay) solely to process your transactions. We do not store your card or bank details on our servers.

C. With Service Providers

We may share data with trusted third-party service providers (SMS/email service, hosting, analytics) who assist us in operating our website and delivering services, under strict confidentiality agreements.

D. For Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Skybreeze Hospitality, our members, or the public.

5 Payment & Financial Data

All financial transactions on our platform are processed through PCI-DSS compliant, RBI-authorised payment gateways. We accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit & Credit Cards (Visa, Mastercard, RuPay)
• Net Banking (all major Indian banks)
• NEFT / RTGS / IMPS bank transfers
• PayU Payment Gateway

We do not store your full card details or bank account credentials on our servers. Payment data is encrypted end-to-end using 256-bit SSL encryption. All membership fee receipts are issued with GST details as per applicable tax laws.

6 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the website to function (login sessions, booking cart, security).
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics). All data is anonymised.
• Preference Cookies: Remember your settings such as language preferences and recently viewed destinations.
• Marketing Cookies: Used (with consent) to show relevant holiday offers on other websites you visit.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

7 Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption on all data transmissions
• Role-based access controls — only authorised personnel can access member data
• Regular security audits and vulnerability assessments of our systems
• Secure, password-protected databases hosted on trusted servers
• Staff trained on data privacy and confidentiality obligations
• Incident response plan to address any data breaches promptly

8 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Active Member Data: Retained throughout the active membership period plus 3 years post-expiry.
• Payment & Transaction Records: Retained for 7 years as required under the Income Tax Act and GST laws.
• Booking Records: Retained for 5 years from the date of stay.
• Enquiry / Contact Form Data: Retained for 12 months from date of submission.
• Marketing Preferences: Retained until you withdraw consent or unsubscribe.
• Website Analytics Data: Retained in anonymised form for up to 26 months.

Upon expiry of retention periods, data is securely deleted or anonymised.

9 Your Rights

Under the Digital Personal Data Protection (DPDP) Act, 2023 and applicable Indian law, you have the following rights regarding your personal data:

To exercise any of these rights, please write to us at info@skybreezeindia.com. We will respond within 30 days of receiving your request.

10 Children's Privacy

Our membership services and website are intended for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal information from minors under the age of 18.

If a parent or guardian believes that their child has provided us with personal information, please contact us immediately at info@skybreezeindia.com. We will promptly delete such information from our records.

Holiday bookings for minor children accompanying adult members are handled as part of the adult member's account under parental/guardian consent.

11 Third-Party Links

Our website may contain links to third-party websites including partner resorts, travel portals, payment gateways, and social media platforms. These links are provided for your convenience and information.

Skybreeze Hospitality has no control over the content, privacy practices, or policies of these external websites. We are not responsible for the privacy policies or practices of third-party sites. We encourage you to review the privacy policy of every website you visit.

12 Changes to This Policy

Skybreeze Hospitality reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered members via email at the address on their account
• Display a notice on our website homepage for a reasonable period

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels: